6 hard skills or competencies (industry competencies) for Commercial Tire Technician I
Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Defines the importance of regular automotive servicing in improving the reliability of vehicles.
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Level 2 Behaviors
(Light Experience)
Follows the established manufacturer guidelines when replacing worn-out vehicle components.
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Level 3 Behaviors
(Moderate Experience)
Conducts thorough vehicle inspections and diagnostic tests to identify complex mechanical issues.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in using advanced diagnostic tools to identify and resolve complex vehicle problems.
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Level 5 Behaviors
(Mastery)
Designs and executes routine maintenance plans to enhance vehicle performance and reliability.
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Skill definition-Examining vehicles using different tools and techniques to ensure safety, regulatory compliance, and optimal performance standards.
Level 1 Behaviors
(General Familiarity)
Discusses the steps involved in conducting a thorough inspection, including pre-, post-, and periodic inspections.
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Level 2 Behaviors
(Light Experience)
Cleans and maintains inspection equipment and tools to ensure optimal functionality.
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Level 3 Behaviors
(Moderate Experience)
Inspects and tests vehicles for emissions control to ensure compliance with environmental and regulatory standards.
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Level 4 Behaviors
(Extensive Experience)
Manages a team of vehicle inspectors to maintain consistent inspections in compliance with established standards.
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Level 5 Behaviors
(Mastery)
Provides mentorship to management in evaluating vehicle inspection jobs to increase customer satisfaction rates.
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2 general skills or competencies (Job family competencies) for Commercial Tire Technician I
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Discusses the possible work hazards for not complying with safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Records performed tasks according to the specified safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Implements departmental safety policies and procedures to ensure a hazard-free work environment.
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Level 4 Behaviors
(Extensive Experience)
Modifies our existing safety policies and procedures to meet regulatory requirements and standards.
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Level 5 Behaviors
(Mastery)
Designs and delivers training programs to educate employees on our updated safety policies and procedures.
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8 soft skills or competencies (core competencies) for Commercial Tire Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Commercial Tire Technician I skills and competencies
There are 6 hard skills for Commercial Tire Technician I, Automotive Services, Vehicle Inspection, Tire Servicing, etc.
2 general skills for Commercial Tire Technician I, Customer Satisfaction, Safety Policies and Procedures.
8 soft skills for Commercial Tire Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.